Thanks for shopping at Unilead Branding Group. If you are not entirely satisfied with your purchase, we're here to help.
Returns
- You have 10 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have proof of purchase.
Receiving a refund
Unilead Branding Group is committed to customer satisfaction. It is with this in mind that if your product does not meet your quality expectations, we will gladly reprint your order. To be eligible for a reprint, please contact us via email at [email protected] within 5 days of receiving your product.
The complete order would need to be returned within 5 days of delivery for inspection and approval. The customer is responsible for the return delivery costs.
Please note that we cannot be held liable for any errors in the creation of the artwork ; review your content for spelling errors, typo’s, design flaws and low resolution graphics, before approving your order.
Please Note: We strongly recommend customers to review their order and confirmation emails and contact a service representative immediately with any errors.
In the unlikely event that a reprint is not suitable, and a refund is requested, please contact us stating why a reprint will not be satisfactory. If a refund is passed;
- Refunds will be credited to the original purchaser's method of payment.
- On receipt of return, we will process the refund as soon as possible. We estimate refunds will be made by the provider of your payment method within 3-7 working days. Refunds are processed together with our payments as a batch payment.
- Please retain your Shipping consignment note until you have received your refund.
- Refunds will be paid in the same currency as purchase, according to the prevailing exchange rate on the day your bank posts the transaction.
- A proof of banking details and order number must be sent to accounts department for processing.
For more information regarding refunds, email [email protected]
